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FAQ

General

How do I register on Intro?

You can register by signing up here. Just provide your name, a valid email address, Mobile number and a password and you’ll be good to go!

For how long is my registration valid?

Once registered, you can log in to Intro anytime you want.

Is my personal information secure on Intro?

You can be rest assured that your information is secure with us. Please read our Privacy Policy for more information.

I forgot my password, what do I do?

Simply click on ‘Forgot Password?’ on the Log In page. Enter the email address that you registered with and an email with a link to generate a new password will be sent to it.

What can I buy on Intro?

You can buy a number of products in a wide range of different styles and categories on Intro. From meticulously handcrafted apparelto exquisite customized stationery from quirky home décor, it is a wide world of one-of- a-kind products. We also have an extensive list of gift ideas so you can please all your loved ones!

Products

How do I know size of Product?

Different sellers may have different size standards and measurements, so we highly recommend you check the size guide provided by them on the product page to determine your size.

The product I want is in stock, does that mean it will ship immediately?

Due to the nature of small creative businesses and the unique things they create, several products are made to order, and some products take longer than others to make. As a result each product, albeit in stock, may have a different processing time. Please check the product page to know how many days your chosen product will ship in.

Orders & Payments

How can I pay for the products I order on Intro?

You can pay using most major credit or debit cards, net banking and even cash on delivery where available. All your payment details are kept confidential and are secured using 256 bit SSL encryption.

Are there any shipping charges?

We offer Free Shipping on all Products above Rs.2000. If the order value is equal to or below Rs.1999, a Shipping and Handling Fee of Rs.200 will be charged at the time of checkout.

Can I avail the Cash on Delivery option for all products?

Products that are customized or made to order must be paid for at the time of placing the order. Cash on Delivery will not be available for them. But for Ready products COD service is available.

Shipping, Return & Exchange

How can I check the status of my order?

You can check the status of your order on your ‘Orders’ page by logging in to your Intro account.

What is the stipulated delivery time for my order?

Once your order has shipped, depending on your delivery location, it can take about 5-7 working days to reach you for ready product & some products are made to order basis those products will take mention time in respective Product inner page.

IIn Our constant endeavour to serve You better, there might be a delay in the delivery of the Product(s) due to any unforeseeable event, circumstances, or any Act of God. In any such case, We request You to kindly get in touch on our email ID at hello@intro.co.in.

What happens if I am not available when you deliver my order?

Our logistics partners will make Two attempts to deliver your package. If you are not available on all Two occasions, it will be returned to the seller. After this you can request for it to be re-sent to you at Subject to delivery Charges being applicable. Please contact Intro at hello@Intro.co.in for more information.

What is Intro’s Return Policy?

Each seller on Intro has its own policy on whether they accept returns and exchanges or not. These policies are displayed on each seller's store and product pages under ‘Store Policies’. We strongly recommend you go through the policies of the respective stores before purchasing their products. If the store you have purchased the product from accepts returns and/or exchanges, you can initiate a request by login to your account under my order.

What is Intro Store Credit?

When you return a product, the refund amount will be credited to you in the form Intro Store Credit. This can be used to make future purchases on Intro.

What should I do if the products I ordered reached me in a damaged or defective condition?

In the rare case that you receive a damaged or defective product, or a product is significantly different from what you ordered, please contact us on hello@Intro.co.in within 24 hours of receiving the order along with a photo of the damaged or incorrect product so we can help you resolve the issue.

What is Buyer Protection?

While a majority of Intro transactions are trouble-free, there might be occasions when transactions don’t work out as expected. Intro’s Buyer Protection program aims to help dissatisfied buyers resolve genuine claims arising from transactions on the website or in case of dispute.

The product I want is out of stock. Can I still get it?

Sure! Let us know and we can let you know when it’s back in stock or request the seller to make you one.

How do I get in touch with Intro?

You can reach us by calling on 9619202225, from 10.30 am to 5.30 pm (Monday to Friday) or emailing us at hello@Intro.co.in

Say hello to great design.

At Intro, we believe that aesthetics should be an integral part of daily life. This is the principle that drives us to create products that can make everyday a little bit better and beautiful. We bring high-quality, unique and contemporary designs, that are affordable to everyone. Designs that make life, work, and play better. To us, high-end design doesn’t mean inaccessible.

We believe in collaboration.

At Intro we work with new, established and upcoming Asian designers, and provide a platform for open innovation. Partner with us to showcase your amazing products to the world.