Shipping, Return & Exchange Policy
Each Designer & Brand on Intro has its own policies regarding shipping as well as returns. These policies are displayed in each product page under the tab ‘Designer & Brand Policies’. We strongly recommend you go through the policies of the respective Designer & Brands before purchasing their products.
Due to the nature of small creative businesses and the unique things they create, several products are made to order, and some products take longer than others to make. As a result each product may have a different processing time. Please check the product page to know how many days your chosen product will ship in. Once shipped, we will send you a notification with the tracking details so you know when to expect it. Please Note: if you ordering multi products from different designer or brand same will not be clubbed into as they could be made to order basis. If you need a part of your order earlier, please place an order for it separately.
We ship Our Products on all weekdays (Monday to Saturday), excluding any public/bank holidays. We may offer to deliver Our Products on Sunday and/ or on any public holiday subject to a special handling fee charged to You.
In Our constant endeavour to serve You better, there might be a delay in the delivery of the Product(s) due to any unforeseeable event, circumstances, or any Act of God. In any such case, We request You to kindly get in touch on our email ID at firstname.lastname@example.org.
If you are taking advantage of a promo code or discount, the reduction is applicable only towards the price of the product(s). They cannot be applied towards Intro’s Shipping and Handling Fee or Convenience Fee.
Shipping of Made to Order Products
A non-standard item is something that is considered to be fragile, perishable, of high value, large or heavy, or something that has exceptional delivery requirements. The above charges may not apply for such products and you may be charged an additional Shipping and Handling Fee at the time of checkout. Please check the product page to see if your product is considered to be ‘non-standard’.
We currently do not offer shipping outside of India. Do check back again soon for updates.
Returns and Exchanges
Each Designer & Brand on Intro has its own return and exchange policy. We strongly recommend you read the respective policy (found on their Designer & Brand front under the tab ‘Designer & Brand Policies’, and on every product page) before purchasing their products.
If you are unhappy with the product you have purchased and the respective Designer & Brand accepts returns, you can initiate a return request by sending an email to Intro at email@example.com within 5 days of receiving the product (or as specified in the Designer & Brand's policies.)
Once your return request is approved, you will receive an email with instructions on resolution or return of the product. Please note that you will be responsible for bearing the cost of shipping the product back. Please ensure you pack the product you are returning well and add everything that came with it and that you use a reputable traceable logistics service. If the product is not returned in original condition, the loss in value will be the responsibility of the buyer.
Please note that returns are not accepted if:
- The return request is made outside the specified time frame.
- The product is customised or personalised or made to order basis
- The product returned appears to be used, altered, resized or damaged in any other manner.
- The product returned is not in the same condition as when you received it
- The product returned is missing original fixtures like Designer & Brand invoice, tags, labels, original packing, spare buttons, freebies and other accessories
Once your return request has been approved and processed by Intro, you will be asked to ship the product back to the Designer & Brand. On receipt of the product in original condition, we will be refund the full amount (not including delivery or return shipping charges) back to your account in the form of Designer & Brand credit.
Orders once placed cannot be cancelled or modified.
Damaged, Missing or Incorrect Products
If the product you have received is damaged, defective or an incorrect product has been shipped to you, please contact us on firstname.lastname@example.org within 24 hours of receiving the order along with a photo of the damaged or incorrect product.
If you feel the product you have received is significantly different from the images and description provided on the product page, please contact us on email@example.com within 24 hours of receiving the package. If you have received an empty package or any item mentioned on the invoice is missing, please contact us on firstname.lastname@example.org within 24 hours of receiving the package.
Once your claim has been verified by Intro, we shall ask the Designer & Brand to either replace your product or if unable to do so, offer you a full refund. In case of a refund, the full amount will be credited to you after the original product is returned safely and in original condition to the Designer & Brand. The refund may be issued by the following methods:
Refund Time-Frame (After the return is received)
Credit Card/ Debit
Credit Card/ Debit
10-15 business days
Net Banking Account (Credited to Bank Account)
10-15 business days
NEFT to Bank Account*
5-10 business days
Paper Cheque (A/C payee – at par)**
8-10 business days
While a majority of Intro transactions are trouble-free, there might be occasions when transactions don’t work out as expected. Intro’s Buyer Protection program aims to help dissatisfied buyers resolve genuine claims arising from transactions on the website or in case of dispute or disagreement between the buyer and Designer & Brand. This will be reviewed by Intro’s team on a case-by- case basis.